Virgin Pulse Emory Login: Troubleshooting Your Fitbit Max 'virgin pulse emory login'

Are you experiencing issues with your Fitbit Charge HR? Don't worry; we've got some step-by-step instructions to help troubleshoot the problem and get you back on track.

Step 1: Unpairing Your Device

Before attempting any further troubleshooting, it's essential first to unpair your device from both your computer and phone. This will ensure that all data is synced correctly before making any changes.

To do this:

- Go to Settings > About

- Select 'Unlink Vivify' on the next screen

Step 2: Re-pairing Your Device

Once you've successfully unpaired your device, follow these steps to re-sync it with both your computer and phone:

1. Plug in your Fitbit Charge HR without a battery.

Your computer should say 'Just a sec we are making a few updates.'

2. Remove the battery from the Max pedometer (a coin works best to unlock the battery door).

3. Confirm that you have the most up-to-date sync software installed on your computer.

If your device still appears to be malfunctioning, it may need a firmware update:

- Connect your Fitbit Charge HR to your computer via USB cable.

- Open Garmin Express and follow the in-app instructions for updating the firmware of your device.

Step 3: Resetting Your Device

If none of these steps resolve the issue with your Fitbit Charge HR not counting your steps, you may need to perform a factory reset on your device:

1. Press and hold both buttons (the top button and minus (-) key at the same time).

2. Keep holding down until you see 'Factory Mode' appear.

3. Use the up (+) or down arrow keys to select 'Yes - Erase all data' then press Enter.

Your Fitbit Charge HR will now reset itself back to its default settings, erasing all saved activity and paired device information in the process.

Step 4: Checking for Loose Connections

It's also possible that there may be a loose connection somewhere between your Fitbit Charge HR and either your computer or phone. Double-check all cables are securely plugged into their respective ports before attempting any further troubleshooting:

- Ensure that both ends of the USB cable are fully inserted into their corresponding charging sockets.

- If using Bluetooth connectivity, make sure this feature is enabled on both devices.

Step 5: Replacing Your Battery

If none of these steps resolve the issue with your Fitbit Charge HR not counting your steps when you're moving, it's possible that simply replacing the battery might do the trick:

1. Remove any existing watch bands and straps before proceeding.

2. Locate the back cover by gently prying it open using a coin or credit card (be careful not away from any delicate components inside).

3. Carefully pull out the old battery pack while keeping track of its orientation markings so you can insert them correctly when reassembling everything later.

Once you've replaced your Fitbit Charge HR's battery, follow these steps to get it back up and running:

1. Reassemble all parts in reverse order (watch band first followed by strap).

2. Press the 'Start' button until you see a green light indicating that your device has fully powered on.

3. Wait for several minutes while any remaining settings are synchronized between devices.

If after trying these steps, you still experience issues with your Fitbit Charge HR not counting your steps correctly or at all, it may be worth considering contacting either Virgin Pulse customer support directly via their official website contact page or scheduling an appointment at a local authorized service center for further diagnosis and repair.

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